[PingerFicker]

So I have a Washburn J28SCEDL, that I bought Just under a year ago. The pickup wasn't working properly, so I sent it in to the factory in Illinois about a month and a half ago to get it fixed. They told me it would be about 3-5 weeks before I would get it back. So when I didn't get it that 5th week, I gave them a call.

They said that they hadn't recieved my guitar!!!!

But I still have the tracking information that shows that it arrived and was even signed by one of their employees. I can't get any more information, and they say that they will just contact me when they find it. It is already 6 weeks overdue!

The guitar isn't that great anyway. It looks really nice, but that is all it has going for it. It is extremely overbuilt, and blatantly doesn't sound that good. It has no volume whatsoever. If it weren't bad enough that the guitar wasn't up to par, the customer service now isn't up to par. I am sorry, but I just don't have anything good to say about Washburn.

This post has been edited by PingerFicker: 23 November 2005 - 12:05 PM

[adds]

You want to start giveing them some grief mate. Fire off a complaint in writeing it tends to have more of an effect than a phone call or email. If they were still fixing it id say be a little more patiant but the fact they are just saying they cant find it aint on and they should be going out of there way to sort things out. How good the guitar is doesnt come into it.

[dadfad]

So I have a Washburn J28SCEDL, that I bought Just under a year ago. The pickup wasn't working properly, so I sent it in to the factory in Illinois about a month and a half ago to get it fixed. They told me it would be about 3-5 weeks before I would get it back. So when I didn't get it that 5th week, I gave them a call.

They said that they hadn't recieved my guitar!!!!

But I still have the tracking information that shows that it arrived and was even signed by one of their employees. I can't get any more information, and they say that they will just contact me when they find it.  It is already 6 weeks overdue!

The guitar isn't that great anyway. It looks really nice, but that is all it has going for it. It is extremely overbuilt, and blatantly doesn't sound that good. It has no volume whatsoever. If it weren't bad enough that the guitar wasn't up to par, the customer service now isn't up to par. I am sorry, but I just don't have anything good to say about Washburn.

<{POST_SNAPBACK}>

They'll have to find it or replace it since you have the proof-of-delivery. You might wind up getting a new guitar out of the situation. I've heard both good and bad things about new Washburn guitars. I played a couple of newer ones and they weren't bad guitars, but one of them (belonging to a friend) started having neck problems a year or two later. Washburn many years ago was the name of a fairly high-quality guitar company, almost as respected as Gibson or Martin. The new Washburn company has no affiliation with the old one that went out of business well over fifty years ago. They just assumed the Washburn name because it wasn't being used anymore and was no longer copyright-protected. That never did set quite right with me. Hopefully everything will work out for you in this mess.

[PingerFicker]

Thus far I have been patient. I might make a complaint in writing like you said adds. I think if I haven't heard anything by this time next week though, I will call and try to talk to a manager of some sort. It still just kind of makes me mad that anyone could be so irresponsible. It isn't a horribly expensive guitar (otherwise I would be freaking out), but I was intending on selling it before Christmas, to fund a purchase of a new (much better) guitar.

[dadfad]

I assume you probably sent it UPS or FedEx. Go to their site and make a print-out of the signed reciept (you can get an online-screen of the actual signed document) and enclose it with your complaint too.

[PingerFicker]

Hmmm...I am not seeing what you are talking about. I sent it UPS and I already printed out the tracking and shipping details. But I don't see an option to get a copy of the signed document.

[PingerFicker]

Well if I complain, Would it be more affective to talk to a manager, or write a complaint to the manager. Or should I talk to the manager at all?

[dadfad]

You should both call and then follow up with a mailed letter. There should be a link on UPS to follow all the way to the signiture. If you can't get it, I can with your tracking number (it's possible a commercial account like my company's can track farther). I'm leaving for Thanksgiving weekend in a minute. If you can't get to it, I'll try for you on Monday.

[PingerFicker]

Well I will tell you all the update. I left a complaint on their website in their forum, for everyone to see. Well, one of the moderators saw it, who also happened to be the customer service manager. So he told me to send him the tracking number, and that I did. He checked everything out, and saw that it did indeed arrive. Then he checked the warehouse. After searching and coming up with nothing, he emailed me back and told me that they will just send me a new guitar. Pretty cool eh?

[dogpoo]

you'd better hope the guitar is good. if it sucks, demand a better one .

you got a new guitar out of it at any rate . enjoy it .

[wkdsoul]

Well I will tell you all the update.  I left a complaint on their website in their forum, for everyone to see.  Well, one of the moderators saw it, who also happened to be the customer service manager.  So he told me to send him the tracking number, and that I did.  He checked everything out, and saw that it did indeed arrive.  Then he checked the warehouse.  After searching and coming up with nothing, he emailed me back and told me that they will just send me a new guitar.  Pretty cool eh?

<{POST_SNAPBACK}>

make sure you get a good one. tell him your dad left you that one on his death bed.. and you were teaching little timmy the one-legged local orphan to play it before his last x-mas..

[Catcher In The Rye]

That's redicul, I wouldn't go for it, but you make it sound like you didn't like the guitar anyhow.

[halfmoonbay]

Not bad, glad it appears to have resolved itself.

[PingerFicker]

Moral of the story boys and girls: Sometimes complaining does get you something!